We hereby would like to introduce to you all mudirdookan.com, nation’s largest grocery site ever. Basically, we have established this virtual marketplace to bring ease for the inhabitants of Bangladesh for buying different types of items from groceries to necessary items, within a very short period of time. Accessing our site using the sub-domains, mobile apps or any other tools to purchase valuable goods, indicates your acceptance to our Terms & Conditions. Do not proceed to our site for purchasing any goods, if you refuse to be bound by our User Agreement.

All rights are reserved to MUDIR DOOKAN for changing, modifying, adding or removing points of Terms & Conditions without any prior notice. Please make sure to go through our Terms & Conditions for latest updates, as changes may occur will be effective to few. Your continuing to business with us constitutes your acceptance of those following changes to T&C.

Extra Benefits for Students only

Among plethora of facilities for our customers, we have added extra advantageous opportunities for the students of Dhaka.

We have a separate login portal for students to log in to their account to avail the maximum offers for any item shown on our website mudirdookan.com. Verifying process for confirming student’s identity will take a minimum of 24-hours turnaround time upon the student’s information. Once it’s confirmed, a link will be sent to students via email/text to login to their account.

Payment for purchased items can be done via Bkash/Cc/Debit card/Bank Transfer or Cash Installment (Coming soon)


Create an ACCOUNT

Creating an account is required to provide your personal information to get into our site for purchasing any item from mobile, laptop, Pcs or over phone. MUDIR DOOKAN has the absolute right to invalidate the username and/or password of any user without their consent or any prior notice, and we won’t be liable for such act which may further account in user’s losses. Customer is fully responsible to maintain their confidentiality including their identification, password, account details and any sort of private info. Moving with us is agreeing with all of these aforementioned responsibilities, and taking full care of its security and prevent any misuse solely. If you face any issue like- forgot password, password has become known to others, or if it’s being used in an unauthorized manner, please kindly reach us immediately for an instant resolution. Using the site and its related services under your account & password will be totally under your acknowledgement whether it’s conducted by you or not, MUDIR DOOKAN is not liable for any command that is delivered by using your personal account. You further agree and acknowledge that MUDIR DOOKAN will be entitled (but not obliged) to act upon, rely on or hold you solely responsible for any losses arising from the customer’s end for using or accessing site from their account.


We know that our customer’s private information like personal info or data which is provided by them or by their use of the site is confidential and we are obliged to maintain it strictly, in accordance with the Privacy Agreement and applicable laws and regulations. Any kind of objection arises from your end regarding the transferring process of your personal information or other manners specified in our Privacy Agreement, please do not proceed with this site. To know more about our Privacy policy


You fully agree & acknowledge that MUDIR DOOKAN is an online grocery shop that enables you to purchase products from online using available payment methods as per the price indicated on the site for individuals. MUDIR DOOKAN do not control transaction process over CC/Debit Card/Bkash on the site or any means of payment gateway available to you by the service provider. You further agree that during the payment process, it’s totally a bipartite contract of the sale of products between you and the seller in the case of prepayments with electronic cards. MUDIR DOOKAN will not countervail for any type of miscellaneous acts that might take place during transaction process.


It is our foremost duty to make sure that everyone can have the access to our site or visit anytime to check for latest products or any updates. However, we cannot guarantee in aftertime due to the nature of internet or website; your visit to our site might be suspended or put on a restriction because of website’s repairment , maintenance, or updating new facilities or services at any time without prior notice. We will try our best to minimize the duration of such suspensions or restrictions, or any other technical difficulties.


Another requirement is that you legally bound to our contracts and confirm that you are at least 18 years or above, or accessing our site under your parent’s supervision or legal guardian in terms of purchasing goods. In accordance with T&C described herein, we grant all users License to use our site which is non-transferable, revocable & non-exclusive, for products or services mentioned on our site. Without any prior knowledge regarding permissible access, we refuse to allow any commercial use or involvement on behalf of any third party. If you are already registered as a business entity, then you cannot register as a member again and you solely have the right to bind that entity to this User Agreement and comply with all applicable laws relating to online trading. Any breach of these T&C shall result in instant license cancellation without any prior notice.

Our purpose is to provide information of the products shown on website via product’s description including their pricing, stock availability, feature, add-ons, and any other extravagant details you may find displayed on our site is totally under vendor’s control and is not guaranteed as completely accurate by us. Our opinions must not be considered as equal footing of those individual(s)’ posted submissions or opinions expressed on this site.

License that will be granted for the users is only limited to access and make any personal use, but no access to download (excluding page caches) or modify site by any means. Resale or commercial use, product listings, changing descriptions or pricing; any derivative use of the site or its contents; making beneficial for other sellers by downloading or copying account info, or any type of uses of robot, data mining, or similar data gathering and extraction tools is not included in the User’s License.

Only MUDIR DOOKAN holds right for allowing site’s or any part of it’s applicable changes (including but not limited to any copyrighted material, trademarks, or other proprietary information) which may or may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for other business purpose but of course not without any presentable written consent.

If you are going to enclose any trademark, logo, or other proprietary information (including photos, text, page layout, or form) by using framing skills, it must not be without express written consent from MUDIR DOOKAN also applicable while adding meta tags or any other texts under our name or trademark, logo or other proprietary graphic or trademark as part of an external link for commercial or other purposes. Your license or permit to access will be terminated permanently without any prior notice by us for any unauthorized use.

Using our site is corresponded to an agreeing and acknowledging to avoid these following activities. Fail to do so will result in an immediate cancellation of your account, services, reviews, orders or any existing incomplete transaction with MUDIR DOOKAN and for extreme cases legal action can be taken.

· Not complying with the policies, terms & conditions or any other guidelines mentioned on the site in purpose to use the site at all times.

· Impersonating individuals or entity or creating false statements or even attempt to manipulate via false evidence with individuals or entity

· Illegal intentions for using the site

· Disrupt other computer systems or networks connected to the Platform or Services in attempt to gain unauthorized access

· Interfere with other user’s activities of the site

· Any items for posting, promoting or transmitting via the site which is already considered as illegal by the People’s Republic of Bangladesh

· Any type of suspects found from software or materials used or uploaded that contains viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site’s data or put at risk to other users or even customer’s device, and using the site other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.


You must not use the website in any way that causes, or is likely to cause, MUDIR DOOKAN’s website or accessing to it to be interrupted or impaired at any cost. Also do not engage in actions which might potentially harm the site, employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the Site. It is to the best of your knowledge that it is you, and not us, are responsible for all e-communications and content sent via your communicating devices to us. You also confirm and acknowledge that this site must be used for lawful purposes only.

You are also not allowed to use this site for fraudulent purposes, or illegal purpose , for instance-in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; offensive (including but not limited to those matters that is sexually explicit content or which promotes racism, bigotry, hatred, physical or mental trauma ), misleading, abusive, deceptive, indecent, inconvenient, manipulating, harassing, libelous, blasphemous, obscene, defamatory, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or any act to breach of copyright, confidentiality, trademark, privacy or any other proprietary information or right; or impersonates another person; or is harmful to minors; or threatens the unity, security, integrity or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or uses of software which consists of or contains viruses, political campaigning, chain letters, commercial solicitation, phishing, mass mailings or spreading malware.

Also any other purposes that is other than what is intended by us to use the site which is illegal, causes annoyance, and any type of unnecessary anxieties.


Any type of submission to this site or providing materials to us, including but not limited to, reviews, comments, questions, and suggestions, will turn to MUDIR DOOKAN’s rightful property and shall not be returned to you. While using the site for any submissions, or even posting comments or reviews to the site, you grant us the right to use your submitted name, in connection with such review, comment or other content. Do not submit wrong or false email address, or even pretend to be someone else other than yourself which may lead us or third parties to difficulties dealing with the origin of any Submissions. We may, but shall not be obligated to, make changes or remove any prior submissions without any given notice or legal course applicable to us particularly.


It is quite impossible for us to go through contents of thousands of products listed on our site by numerous sellers for sale or reviews that are displayed. Hence, we operate issues based on claim, review and takedown. However, if you find any content illegal; offensive (including but not limited to those matters that is sexually explicit content or which promotes racism, bigotry, hatred, physical or mental trauma ), misleading, abusive, deceptive, indecent, inconvenient, manipulating, harassing, libellous, blasphemous, obscene, defamatory, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or any act to breach of copyright, confidentiality, trademark, privacy or any other proprietary information or right; or impersonates another person; or is harmful to minors; promotes money laundering or gambling; or threatens the unity, security, integrity or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or uses of software which consists of or contains viruses or spreading malware, Please let us know at your earliest by writing to us at [email protected]an.com or call immediately mentioning the cause for any of such iniquity. Any objectionable content complained by you will be endeavored practically to investigate and removed after verification process within a reasonable turnaround time.

Please note that if you fail to provide complete details for instance, your name, address, contact information and as much as possible relevant details of claim including name of objectionable content party, instances of objection, proof of objection amongst other will result in invalid claim and not usable for any legal justification.


Your intellectual property is considered as one of our primary concerns. For any reason if you believe that it has been used in such a way that rises concerns of infringement, let us know immediately or write to us at [email protected] Please make sure to put all necessary information such as your name, address, contact information and as much as possible relevant details of the claim including infringing party’s real name, instances of infringement, proof of infringement amongst other so that we can make all reasonable efforts to address your concern within a reasonable turnaround time. Any incomplete or indistinguishable details which provides false or misleading information, may result in invalid claim and not usable for any legal justification, moreover, it could be considered as legal offense and maybe followed by legal proceedings against claimer.

MUDIR DOOKAN acknowledges and respect a manufacturer’s right to enter into exclusive distribution or product’s resale agreements. Notwithstanding with such agreement or even violating them do not constitute intellectual property rights infringement as the enforcement of these agreements ought to be handled between manufacturer, distributor and/or respective seller. Participate to assist in such matters is inappropriate for MUDIR DOOKAN and we are not bound to do so. In addition, we suggest you to go through legal specialist for any queries or concerns regarding your rights, as MUDIR DOOKAN cannot provide direct legal advice, nor share personal information as protected by the law.


All sort of content information, web design including, but not restricted to graphics, texts, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. Registered or unregistered, intellectual property rights, and also entire contents of the site also are protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. Also our website MUDIR DOOKAN.com, MUDIR DOOKAN’s logo and other marks found on our Site are trademarks or registered trademarks in the relevant jurisdiction(s).Clearly, to avoid confusion among customers, or in any manner that disparages or discredits us, please know that our site’s graphics, page headers, button icons, logos scripts and service names are the only trademarks or trade dress of MUDIR DOOKAN.


You understand and agree with being responsible for any access to the services on the site, and its your liability for transacting using your best and prudent judgment before it enters into any transaction through the site. We shall neither be liable or responsible for any type of responsibilities or liabilities in regards to any actions or inactions of sellers; also breach of conditions, representations or warranties as connected with product’s sellers or manufacturers of the products. MUDIR DOOKAN will not mediate or provide any resolution on any dispute or disagreement between the customer and the sellers or even product’s manufacturers.

Any claims created based on warranties or representations (expressed or implied on the site) in respect of quality, accuracy, suitability, completeness, performance, reliability, timelines, merchantability, safety, fitness for a particular purpose, legal issues of the listed or displayed items, or even transacted or the content (including product or pricing information and/or specifications) on the Site may or may not be disclaimed upon strict verification. Despite of the precautions taken to avoid such inaccuracies in content by MUDIR DOOKAN, our site, including all content, information (including asking price of products) services and other related graphics are shown as basis without any kind of warranty. MUDIR DOOKAN do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. Any product sold based on the right, title or interest in the product at no time upon the info displayed on the site neither vest with MUDIR DOOKAN nor we will hold any obligations or liabilities in terms of transactions on the site.

Any actions or inactions of any other service provider as listed on our site that may include but not limited to instalment offerings, payment provider, warranty services amongst others is not part of our liability or responsibility.


You shall indemnify and hold harmless MUDIR DOOKAN as owned by Impex Dhaka, its subsidiaries, affiliates and their respective officers, agents and employees, actions including reasonable attorney's fees, any claim or demand, penalty imposed through document incorporated by reference, or your violation of any law, rules, regulations arising out of your breach of these Terms and Conditions by third party.

You hereby release MUDIR DOOKAN as owned by Impex Dhaka, and/or its officers and/or any of its affiliates and representatives from any type of obligations like cost, damage, liability or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiving claims or requests that you may have in this consideration under any contract, statute or otherwise.


You may find different parties doing business or selling individuals other than MUDIR DOOKAN and its affiliates, via our online grocery site; also those parties operating stores, providing services or selling product lines. Moreover, links to the websites of affiliated companies and other businesses are provided as well. But, we do not warrant or endorse the offerings of any third party, or even examine or evaluate their business or individuals, or content uploaded on their site. If you may or going to experience any type of actions, products, and content of any other third-parties, do not assume it as our responsibility or liability. If you let us know about the involvement of third party in your transactions by reviewing your transaction carefully, we may share with your information regarding those transactions with third party. However, it is very essential for all our customers to go through very carefully about their privacy statements, and any related terms & conditions.


You are only communicating with us electronically when you visit the site or send emails. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by SMS, phone call, e-mail or by posting notices on the site or any other mode may be applied to reach. You also agree to communicate with same importance to all modes of communication. For contractual purposes, you will get to hear from us (including promotional, transactional and/or commercial messages) with respect to your use of the website (and/or placement of your order).


For any business or personal losses (including but not limited to loss of profits, contracts, revenue, anticipated savings, goodwill, data, or wasted expenditure) or related to indirect or consequential loss which is reasonably unforeseeable to both you and us, MUDIR DOOKAN will not be held responsible.


Only MUDIR DOOKAN holds the right to edit or make changes to the site at any time including it’s policies, terms & conditions and any other service promise or publicly displayed information. You have already agreed to our policies and terms & conditions from the moment you have commenced to use our site. Unless there are any necessary changes to our policies or conditions which are required to be made forcefully by law or government authority (these changes will be applied to your previous order/orders also), you are bound to be subject of these policies and terms & conditions in force at the time. If you find any of these conditions voided, invalid or unenforceable for any reason will not affect the validity and enforceability of any remaining condition.


If any delay or failure arises from any cause which is beyond our reasonable control, we won’t be held responsible for not being able to comply with our engagement under these conditions. Also, such conditions does not affect your statutory rights.


We are a private ownership company and you must acknowledge & recognize that we solely reserve the right to conduct business to achieve our objectives as we find best. Even if you find that no actions has been taken against you for breaching conditions stated on our site, we are still entitled to use our rights and remedies in other situations.


We are fully privileged to terminate the Terms and Conditions or revoke your rights granted under our T&C without any prior notice to you regarding any other legal or equitable remedies. All of your access to and use of the Site will be ceased and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part based on any termination of this agreement. However, it will not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You also agree that MUDIR DOOKAN shall not be liable to anyone as a result of such suspension or termination. Please do not use this site if you are not satisfied with the site or any terms included, or conditions, policies, rules, guidelines, or practices in operating the site.


Our terms and conditions are governed by and construed in accordance with the laws of The People's Republic of Bangladesh. You fully agree that the courts, tribunals and/or quasi-judicial bodies located in Dhaka, Bangladesh must have the exclusive jurisdiction on any dispute which arises inside Bangladesh under this Agreement.


Corporate Office: House: 148, Road: 13/B, Block-E, Banani, Dhaka-1213, Bangladesh.Email- [email protected] DOOKAN.comPhone- 09638111333


Software that we use to make available for your use in connection with this site (the “software”) from time to time is any software (including any updates or upgrades to the software and any related documentation).

Your uses of our software is only meant to use and enjoy our services as per the Terms and Conditions and any related applicable terms as available on the Site. You are not allowed to incorporate any portion of our software into your own strategy or even compile any portion of it related with your own, making it transferrable to use with other services, or rent, sell. lend, lease, loan, distribute or sub-license the software or otherwise, in whole or partly assigning rights to the software. If you are found using the software for any illegal means, we may take serious actions like cease providing you service or even terminate your right to use the software at any time. Without any prior notice your license to use the software will be terminated automatically if you fail to comply with our T&C listed here or on the site. Additional third party terms that are specifically identified in related documentation on our site may apply and also will have the privilege to govern the use of such software in the event of a conflict with these Terms and Conditions distributed as such. All software we used for this site is solely our property and/or our affiliates or its software suppliers and protected by the laws of Bangladesh including but not limited to any other applicable copyright laws.

While using the site, you may also be using other services of third parties, for instance, mobile platform provider or any other wireless carrier. These uses of third party services are subjected to separate ideologies including policies, terms of use, and exclusive fees.

You may not, and you will not assist, encourage or authorize any other person to modify, copy, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or partly, or create any derivative works using our Software.

We will make sure to keep our software up-to-date and so automatic or manual updates will be offered at any time without any prior notice to you.


While placing order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the site, please kindly go through these conditions carefully. When you will place an order, you agree to be bound by these conditions.


You can overview the conditions related to the sale of products or services on the Site


Once an order is placed, you legally offer the seller to buy their products or services displaying on our site. Your confirmations or status updates of the purchased product via online serves purely to validate the order details provided by you before dispatching it and it does not imply confirmation of the order itself. Once you accept the order after its dispatched to you, it will be considered as a confirmed order and you may receive separate dispatch confirmations, if it’s dispatched in more than one package. Since we are dependent on third party service providers for the time being to preserve our commitment as of the delivery turnaround time by indicating an approximate timeline, it cannot be guaranteed rigorously precise in every instance. However, we commit to you that we will try to attempt meeting your indicative deadline by putting on every reasonable effort. All commercial or any contractual terms which are offered by and agreed to, will be between you and the sellers only, but not limited to the price, shipping costs, payment terms, payment methods, period, date & mode of delivery, warranties related to products and services and after sales services related to products and services. Regarding any offerings or acceptance of these very commercial/contractual terms between you and the sellers, MUDIR DOOKAN will not involve themselves to hold any control or not even determine or advise in such matters. Sellers also hold the right as per their sole discretion prior to dispatch to cancel any order. But, we will make sure that you are aware of such cancellation via an email or sms as soon as possible. For prepayments, you will be refunded in full amount in such cancellations within the time frames mentioned here.


Please review our Return & Refund Policy


Prices shown on our site for the valuable goods or services by the sellers are listed in Bangladeshi Taka (BDT) and are inclusive of VAT. While adding to shopping cart for any product, it will always reflect the most recent value which is displayed on the item’s product detail page. Prices may also fluctuate from time to time and its also possible that the price of your purchased item may be lessen between the time you place the order and purchase it.

Also note that, any kind of price matching is not offered by us for the items which are sold by other sellers on our site or other websites.

You will find the most accurate and updated pricing for the products displayed on our site, but, errors may still occur, such as incorrect price displayed under a product. For such event we reserve the right to refuse or cancel any order, but at our own discretion we may try to reach you for further instructions on such event or notify you of such cancellation. Even if the order has been confirmed and prepayment processed, we still have the right to refuse or cancel orders of such issue. Please follow our refund policy regarding order cancellations & refunds. Usually after taking off any sort of discount which was applied and delivery fee, we calculate the refund fee on the customer’s paid price.

We try to make sure to keep the products displayed on our site updated with the availability information. We cannot be more specific regarding the availability than what is mentioned on the site. Do not rely on the dispatch estimates turnaround time, if any order that is placed turn out to be unavailable, you will be informed via mail or sms regarding the matter.

Please kindly take it to note that there might be several cases when your order cannot not be processed for various causes. Before accepting any order on the site, you may be asked to provide further details due to verification process that includes but not limited to contact info and address only. This site also reserves the right for refusing or cancelling orders which are placed on the site for any issue at any given time.

We reserve the right to obtain validation of your payment information to match with the information you shared with us before confirming the order’s placement. This is to avoid any type of fraudulent issue with credit or debit cards. Verification process may include the shape of an identity, residential info, or banking information check, and fail to answer such inquiries will cause the cancellation of any orders within a reasonable period of time. For any such risk of fraudulent use of banking instruments or any other reasons which leads to suspicious transactions, MUDIR DOOKAN holds the right to proceed with direct cancellation without prior notice or any subsequent legal liability.